A trouble ticket is the fastest way to get help with any aspect of your site.  When you fill out a trouble ticket, your issue is logged and dispatched to the appropriate support technician.  The technician then analyzes and corrects your problem and updates your ticket.  As the author of your ticket you are intently notified via email when any action is carried out with your ticket.  Tickets are the best way to keep records about problems and make sure that your issue gets resolved in a timely fashion.

Tickets are handled on a first come first serve basis, and are normally carried out within the hour, during normal business hours.

Create a trouble ticket:
http://devclarity.com/ticket